About White Castle Roofing

History

Family Owned & Operated – Serving Nebraska Since 1985

White Castle Roofing began in 1985 when Mike Hansen and Steve Beigert began a partnership together. Their shared commitment to hard work, honesty, excellence and customer satisfaction were hallmarks of how they lived and did business. As a result of this most of our customers are referrals from previous satisfied customers or returning customers.

As business increased so did the number of employees. Mike and Steve were always grateful for the quality people that worked with them. Adam and Jason Williams started working with White Castle Roofing in the mid ‘90’s. They share the same values of hard work, honesty, excellence and customer satisfaction as Mike and Steve and have been a tremendous asset to the business. Mike’s three sons, Luke, Dane and Jacob have all done roofing over the years as part time employees, and since graduating from college in 2010 and 2011, are all now working with White Castle fulltime. They learned the trade from Mike and Steve and continue to make White Castle the best roofing company in the business.

In recent years White Castle has added more excellent and experienced workers as it has expanded to include gutter installation, commercial roofing, and flat/rubber roofing. Although the company has grown we believe that you will still get the best customer service, workmanship and price possible.

At White Castle we recognize that we have truly been blessed and in return want to be a blessing. Last year White Castle gave away free roofs to three families in need and we will do the same this year. We are also running a program over this roofing season that will allow three customers per month to each pick an approved charity to whom we will donate $500. These 3 homeowners will be chosen randomly each month. With this each of the randomly drawn homeowners will receive a $500 rebate as a token of our appreciation.

The White Castle partnership of Steve and Mike was a near perfect partnership for over 20 years. During those years, it wasn’t unusual for people to comment about how well Mike and Steve got along. That’s because they genuinely liked one another. That friendship lasted for a lifetime. On Dec. 31, 2006, after an admirable and courageous battle with cancer, Steve was taken home to be with his Lord and Savior. We all miss Steve and dedicate this page to his memory and a life well lived.

Staff

Mike Hansen – Owner

In the early 80’s I started roofing with my good friend Steve Beigert. Steve had been involved in construction with his family his entire life and was roofing houses in Lincoln at the time. Steve and I soon became White Castle Roofing. The name had no real meaning, but we thought it sounded better than Beigert-Hansen Roofing. We both were accustomed to hard work and we always tried to do the best job we could for whoever we were working.

Steve and I worked together every day for over 20 years. As partners we cared for each other and we didn’t let circumstances or other people ruin our relationship. Steve passed away in 2006. It was a very big loss for us all, but especially for his family. I miss him.

At White Castle roofing we want to be the best company. We want to be good for the community because care about its future. We want to be an exceptional value for everyone who chooses to have us roof their house or business. As we grow, we want to do so properly, honoring God in everything. It’s how we started and it’s what directs the future.

My wife Carol and I have been very blessed with sons who work with us and great employees who are knowledgeable and principled. They accomplish what we do every day and that’s a lot. Thank you all.

Adam Williams – President of Operations

I have been with White Castle Roofing since 1996. I am a roofing expert, specializing in leaks and repairs. I am also certified as a Master Shingle Applicator through Certainteed Corporation along with certification through GAF/Elk by passing the “Steep Slope Pro Field Guide Test”.

Since I began working for White Castle Roofing my roofing knowledge has grown exponentially and my hands on experience has allowed me to address and properly fix a wide variety of common roofing problems experienced by home-owners.

It is important to remember that there are lot of other factors besides shingles that affect the function, and quality of a roof. Proper ventilation, adequate insulation, and in some cases specific underlayment all affect the excellence of a roof.

White Castle Roofing separates itself from the competition by truly caring about our customers and doing what is necessary to satisfy their roofing needs. We also follow all OSHA rules and regulations, Nebraska laws, and immigration laws.

I couldn’t ask for a better group of people to work with or a better employer to work for. Working for White Castle Roofing is a fulfilling job and I really take pride in the number of satisfied home-owners we have done work for over the years.

Francisco Gutierrez – Vice President of Operations

I have been working for White Castle Roofing since 2009 as a crew supervisor and roofing expert. However, I’ve worked with White Castle Roofing for many years as an independent/self-contractor. I am certified as a Master Shingle Applicator through Certainteed Corporation.

I have been involved in the roofing industry for 15 years. I bring a lot of knowledge of about roofing to White Castle Roofing, but because the roofing industry is a progressive one, I am always learning about the most up to date products and materials.

The importance of proper roof ventilation and the effective exhaust of moisture from bathrooms is a common problem in roofing. Poor ventilation can affect the life of decking boards or the plywood base of the “roof system” and lead to problems even when the shingles are in good condition.

Since I started working with White Castle Roofing, I’ve seen them grow from having 1 or 2 crews to where we now have 5 or more crews, working every day and getting hundreds of roofs done.

I enjoy my job as a whole. The relationships that I have with everyone at White Castle Roofing makes work fulfilling on a professional and social level.

Pam Troupe – Office Manager/Bookkeeper

I have been working for White Castle Roofing since 2004 as the office manager and bookkeeper. I have a bachelor’s degree from the College of Business Administration at UNL where I majored in accounting.

Before I started at White Castle Roofing I didn’t know anything about the roofing industry. Over the last 6 years I have learned a lot. I am not a roofing expert, but I do answer basic roofing questions on a regular basis. I know I can always pass along any questions I am unsure of to one of our roofing experts, ensuring that a homeowner receives the correct answer from a certified professional.

It is a pleasure to come to work at White Castle. Everyone is great to work with and very positive. I think the work environment comes back to White Castle’s Roofing’s integrity and the “family feel” created by its employees.

Jason Williams – Sales Representative

I have been a sales representative and a roofing expert with White Castle Roofing since 2007 and also I have worked as a roofer for the company from 1996 to 2004. I am certified as a Master Shingle Applicator Wizard through the Certainteed Corporation and have also been certified through GAF/Elk by passing the Steep Slope Pro Field Guide Test”.

I have learned a lot in my years with White Castle. Installing roofs provided me with hands on experience that I use every day when discussing the best roof and roofing options for a homeowner.

Something important to know about roofs is that the color of the shingles installed will not solely determine how hot or cool the space below it will be. Adequate ventilation is actually more important than the color of shingles. For instance, a roof with proper ventilation and dark shingles, even black or charcoal in color, can produce a cooler space below the roof than one with lighter colored shingles and poor ventilation.

White Castle began as a business with a single crew working primarily in Lincoln and has grown to a business with over 30 employees providing services both locally and in surrounding areas. It has earned its reputation by providing quality roofs and exceptional customer service. Through consistent and ethical business practices White Castle Roofing has received multiple elite level certifications from leading national shingle manufactures.

I have always enjoyed working in the roofing industry and the family-like environment at White Castle Roofing allows me to pursue a satisfying career with a company I trust and enjoy.

Dane Hansen – Sales Representative/President of Marketing

I have been at White Castle Roofing since 2000. I started in high school as a roofer working on a crew full time. It’s a tough job and made for some long summer days, but overall it was a good experience that taught me the meaning of hard work. I attended the University of Nebraska – Lincoln where I earned a bachelor’s degree in Marketing from the College of Business Administration. Now I work in the sales department, where I get to interact more with customers and bid jobs.

I enjoy coming into work every day because we have a family atmosphere and great people to work with. I also enjoy that on any given day I could be doing a variety of different tasks which keep it interesting.

At White Castle we are going to treat people with respect and make sure the job is done right. All of our employees are very well trained and our crews all work for us, we don’t sub jobs out. This makes my job easy because when I talk to a homeowner I can tell them with 100% confidence we are going to do what we say, and stand behind it.

Luke Hansen – Sales Representative/Advertising Director

I’ve been working for White Caste since 1998, when I was lucky enough to be able to spend my high school summer ripping off shingles! It wasn’t the most fun job, but when you work with such great people you can really have a good time. I don’t work on the roof nearly as much anymore because I’ve moved into sales and marketing. I’ve got a degree from UNL in International Business with minors in Math and Spanish. It almost came in handy once.

I really enjoy my job because I get to do so many different things in one day. On any given day I might be working on the computer, driving and measuring roofs, recording a commercial, or doing a roof repair. I really enjoy meeting new people and helping them with their roof.

My dad, Mike Hansen, started White Castle Roofing in 1985 with his then partner, Steve Beigert. Both of them taught me how to work hard and do things right. We don’t cut corners or do things just “good enough” at White Castle. Sometimes that makes for harder work, but we wouldn’t have it any other way.

Andy Hagberg – Sales Representative

I am a Sales Representative for White Castle Roofing and have been with the company since March 2011. Since starting at White Castle I have learned many things from guys that have been in the business much longer than I have. From proper ventilation down to helping the homeowner select the best shingle for their home. I enjoy working with people and helping them understand the best roofing system for their home.

I grew up in Spencer, NE and spent many summers in the hay fields with my Dad and Grandpa. The small town has taught me how to be a better person and how to work hard for the people who help you along the way. The bottom line is that I feel at home at White Castle Roofing because it has that “small town” feel of helping others and working hard at getting the job done right the first time. There is no half-way with White Castle Roofing. We go that extra mile to make sure the homeowner is not only pleased with their roof but that it will function properly as well.

Mike Brown –Flat Roofing Expert/EPDM Specialist

Blake Hitch – Roofing Specialist

I started at White Castle Roofing in 2009 as a roofer working on one of our crews. Since then I’ve become a roofing specialist learning how to diagnose and fix roofing leaks. I have been working alongside Adam trying to soak up all of the information I can from him.

I knew a little about roofing before starting at White Castle Roofing, but my knowledge has grown by leaps and bounds over the last two years. My experience in shingle application, metal work (flashing & counter flashing) around chimneys and skylights, and ventilation system installation makes me feel more than comfortable working on all parts of a “roof system”.

Something a homeowner with a chimney or skylight should be aware of is the necessity of proper metal flashing applications around each extrusion. It is not simply a matter of shingling up to them and using caulk or tar around the edges as a seal. Doing so typically leads to leaks when the caulk or tar deteriorates (which can be years before the shingles) and can cause serious problems with the roof decking. In some cases the leak will also cause damage to the interior of the home. Flashing and counter flashing must be properly installed and caulked to insure a long lasting and water tight seal around anything that extends beyond the roof such as a chimney or skylight.

My first year here we only had a few crews. Since then White Castle Roofing has expanded to more than 5 crews and largely increased the amount of roofs complete each year. I believe the experience and efficiency of the crews, in combination with our excellent customer service, has lead to the increased success of White Castle Roofing.

The thing I enjoy most about my job is the fulfillment of completing a roof. I like the feeling of stepping back to look at a finished job knowing the homeowner is satisfied and that we have installed a long lasting and quality “roof system”.

Jake Hansen – Sales/Roofing Expert

I‘ve been at White Castle Roofing since 2004. Working at White Castle Roofing has been a challenging but rewarding career. It’s been a challenge because it’s hard work, both physically and mentally. The reward is seeing your labor turn into a tangible finished product at the end of the day. I started as the low man on the roofing crew who picks up who cleans the ground. I moved all the way up to a crew foreman who is responsible for all of the work done on the roof, and finally a roofing coordinator where I scheduled all of our jobs and ordered the materials.

These positions have all been challenging in their own way, but the best part of them all is the people who I interact with every day. These people have helped to push me in work and in College.

In 2011, I graduated from the University of Nebraska, Lincoln with a Bachelor’s Degree in Business Administration and I am now looking into the potential of working at White Castle while getting an MBA Degree. White Castle has been and will be an ideal working place for me and I look forward to the challenges of the future.

Joe Jones – Sales Representative

Chris Apfel – Roofing Expert/Carpenter

I have been with White Castle Roofing since 2010 as a carpenter and soffit, fascia, and gutter installer. I used to be in the home-building and remodeling business, so I brought general construction knowledge to this job. However, I have learned more than I ever thought I would since starting at White Castle Roofing. The projects I work on from day to day include gutters, soffits, fascia, skylights, exterior trim, siding, flashing and counter flashing, metal wrapping, framing, ventilation systems, and more. Each project requires a different degree of expertise and craftsmanship. I feel comfortable working on all areas of a “roof system” and almost every aspect of a home in general.

Something every homeowner should know is that the installation of the “roof system” influences the quality of the roof more so than the quality of the products installed. The most valuable roof you can have is one with the highest quality products installed by an experienced craftsman.

Though I have only been here for a couple years, I’ve seen White Castle Roofing grow in all areas. From the sales team to the roofing crews, all the divisions of this business work together efficiently and professionally to completely satisfy the needs and requests of each home-owner.

I really enjoy being part of such a wonderful team and working for a company with integrity that is focused on complete customer satisfaction.

Zach Clarke – Office Clerk/Scheduling Coordinator

I started working for White Castle in the spring of 2011. Since I had no roofing experience, I started out as just a helper on the daily jobs. After a couple months of working with residential crews, I got transferred over to the commercial roofing crew. Throughout this time I learned a lot about the different skill sets involved in completing those jobs.

Along with that I also helped out our office manager, Pam, with some of her daily paper work. My role in the office consists of answering calls, keeping inventory lists, data entry, and calculating how our jobs turn out. Until the end of October, I bounced back and forth between helping with the daily operations in the office and providing the help necessary for our commercial flat roof crew. Going forward, I will be continuing my daily tasks in the office in addition to scheduling our roofing jobs, and ordering the materials.

Working at White Castle has been a great experience. I have learned the many factors that go into a roofing company, from the time we receive a call for an estimate, until we file a finished job away, and everything in between. It has been a pleasure working for a company that has great values, and always strives to provide a professional, top quality service.

Dustin Williams – Sales Representative

I am a Sales Representative for White Castle Roofing and have been with the company since May 2011. I have a bachelor’s degree from the College of Business Administration at UNL where I majored in accounting. Since starting at White Castle I have learned a wide variety of things from numerous co-workers here at White Castle Roofing. Although I have learned a lot already, I believe that continued learning is the only way to be successful in the ever changing roofing industry and that is something I strive to do every day.

I grew up in Central City, NE and was raised on a farm. Growing up on a farm has taught me that there is no substitute for hard work and determination. I believe that growing up in that rural environment helps me to assist with any of our customer’s roofing needs.

Accredations & Awards

A+ Member of the BBB Since 2004

Member of the BBB with good standing and zero unresolved complaints since 2004.

Super Service Award – Angie’s List 2011

White Castle roofing received the Super Service Award from Angieslist.com in 2011 for obtaining and holding an A average from customer reviews. Angie’s List reports that only 5% of all companies receive this award.

Master Elite Contractor – GAF Company

Master Elite Contractors are the best of the best. Only 3% of all roofing companies in the U.S. are awarded Master Elite Status. To get the award roofing companies must be fully licensed and insured, have a proven reputation for quality roofing, and be committed to ongoing professional training. GAF only allows Master Elite contractors to sell their Golden Pledge warranty and has the buyers of that warranty review the contractor after the job is done.

Our reviews are posted here!

Excellence Award Recipient – GAF

The Excellence Award is only given out to outstanding performers who are in the Master Elite class of roofers. White Castle Roofing has been the recipient of this award 3 times so far, 2008, 2010, and 2011. No other local company received this award last year.

Select Shingle Master – Certainteed Corp

The Shingle Master Certification is given to roofing companies that have been in the business for at least five years, proven they have workers compensation insurance along with liability insurance, have all managers and half of all workers pass the Master Shingle Applicators test, and have consistently maintained a satisfaction rating of a four or higher on a five point scale from all customers who purchased the extended warranty from Certainteed.

Gold Star Authorized Applicator – Carlisle Company

Gold Star Applicators are allowed to install roofing products and warranties from EcoStar. EcoStar products are made from 80% recycled rubber and plastic. These products can qualify for LEED (Leadership in Energy & Environmental Design) credit Requirements.

FAQ

Is White Castle insured?

Yes. We have a large General Liability Policy and we carry Workers Compensation Insurance. Workers Compensation Insurance is important to you because it takes the liability off the homeowner in case anything happens to a White Castle employee while working on your property. Although the law requires it, it is expensive and many roofing contractors choose to not carry it.

Do you have references?

Yes. Your sales representative can provide you with addresses, names and phone numbers if you wish to see our work or contact our customers. You can also click here to read some of our customer references.

Do you offer warranties?

Yes. We offer our own 5-year workmanship warranty that is separate from the manufacturers warranty on materials. We are very confident in our ability to get the job done right the first time, but if you have any problem down the road we will be there to make it right.

Shingle manufacturers also warranty their products offering both standard and upgraded warranties. White Castle has qualified as a Master Elite Contractor with GAF and as a Master Shingle Applicator with CertainTeed, therefore we can offer extended warranties from both companies.

Are you a member of the Better Business Bureau?

We are an A+ rated member of the Better Business Bureau with zero complaints registered against us. Click the link if you would like to view our Better Business Bureau Profile.

How long will it take to finish my roof?

It rarely takes more than two days for us to finish a job, and normally we will have it done at the end of one day.

How will you haul away the old shingles?

We work with Capitol City Roll-offs to provide the dumpsters for our projects. They will generally drop off the roll-off at about 6:30-7:30 in the morning and take it away the next morning after we finish the job. We make every effort to be certain the roll-off is not in your driveway over the weekend.

Do I need better ventilation in my attic?

It is likely that you need better ventilation for your attic, but there are many factors to consider. Your White Castle sales representative will help you to determine what method of attic ventilation is right for you. If you would like to do some research on your own, visit airvent which provides a simple explanation of attic ventilation and explains the concept behind the superior ‘ridgevent’ system.

What is the difference between traditional Three-tab shingles and the newer laminated shingles?

The shingles below are the same color but differ greatly in appearance. The shingles on the left are laminated shingles (also called Architectural Shingles), on the right, traditional Three-tab shingles. Three-tab shingles have cutouts every foot, which create three separate tabs in the shingle. They present a very flat, uniform appearance. With laminated shingles, an extra layer is “laminated” to the shingle that enhances the appearance by adding depth and improves wind resistance of the shingle.

What if the wood on the deck of the roof is rotten or there is some other problem?

We always check for problems with the roof deck. We re-nail any loose decking and replace any rotten wood that we find. If it is questionable, we will consult the homeowner before making any repairs.

Do I need to be at home while you are working on my roof?

No. We are completely self-contained on the job and we do not require access to your home. Frequently, your job will be complete before you get home from work. If you choose to be home, we certainly have no objection. It is good, however, for us to have a work or cell number in the event we discover items that require your attention.

Do you handle Insurance Claims?

We work with ALL insurance companies. We are very familiar with the claim process and can help you with any roof, gutter, or fascia claim you may have. Click here for more information on insurance claims.

Are my shingles defective?

Unfortunately, some of the shingles that were manufactured over the last 20 years have turned out to be defective. If the edges of your shingles are curling up, or if you are finding lots of the tiny rock granules in your gutters and downspouts, your shingles might be defective. For more information on defective shingles, click here.

CertainTeed Corporation made many of these defective shingles and has recently settled a class action lawsuit. We can identify the shingles and file a claim for you with CertainTeed. We have already helped hundreds of people with this process; so if you think you might have these defective shingles, don’t hesitate to get a free estimate. If you just want more information about the CertainTeed claim process you can visit this website.