About White Castle
On the Job
Insurance & Defective Shingle Claims
Is White Castle insured?
Yes. We have a large General Liability Policy and we carry Workers Compensation Insurance. Workers Compensation Insurance is important to you because it takes the liability off the homeowner in case anything happens to a White Castle employee while working on your property. Although the law requires it, it is expensive and many roofing contractors choose to not carry it.
Do you have references?
Yes. Your sales representative can provide you with addresses, names and phone numbers if you wish to see our work or contact our customers. You can also click here to read some of our customer references.
Do you offer warranties?
Yes. We offer our own 5-year workmanship warranty that is separate from the manufacturers warranty on materials. We are very confident in our ability to get the job done right the first time, but if you have any problem down the road we will be there to make it right.
Shingle manufacturers also warranty their products offering both standard and upgraded warranties. White Castle has qualified as a Master Elite Contractor with GAF and as a Master Shingle Applicator with CertainTeed, therefore we can offer extended warranties from both companies.
Are you a member of the Better Business Bureau?
We are an A+ rated member of the Better Business Bureau with zero complaints registered against us. Click the link if you would like to view our Better Business Bureau Profile.
How long will it take to finish my roof?
It rarely takes more than two days for us to finish a job, and normally we will have it done at the end of one day.
How will you haul away the old shingles?
We work with Capitol City Roll-offs to provide the dumpsters for our projects. They will generally drop off the roll-off at about 6:30-7:30 in the morning and take it away the next morning after we finish the job. We make every effort to be certain the roll-off is not in your driveway over the weekend.
Do I need better ventilation in my attic?
It is likely that you need better ventilation for your attic, but there are many factors to consider. Your White Castle sales representative will help you to determine what method of attic ventilation is right for you. If you would like to do some research on your own, visit airvent which provides a simple explanation of attic ventilation and explains the concept behind the superior ‘ridgevent’ system.
What is the difference between traditional Three-tab shingles and the newer laminated shingles?
The shingles below are the same color but differ greatly in appearance. The shingles on the left are laminated shingles (also called Architectural Shingles), on the right, traditional Three-tab shingles. Three-tab shingles have cutouts every foot, which create three separate tabs in the shingle. They present a very flat, uniform appearance. With laminated shingles, an extra layer is “laminated” to the shingle that enhances the appearance by adding depth and improves wind resistance of the shingle.
What if the wood on the deck of the roof is rotten or there is some other problem?
We always check for problems with the roof deck. We re-nail any loose decking and replace any rotten wood that we find. If it is questionable, we will consult the homeowner before making any repairs.
Do I need to be at home while you are working on my roof?
No. We are completely self-contained on the job and we do not require access to your home. Frequently, your job will be complete before you get home from work. If you choose to be home, we certainly have no objection. It is good, however, for us to have a work or cell number in the event we discover items that require your attention.
Do you handle Insurance Claims?
We work with ALL insurance companies. We are very familiar with the claim process and can help you with any roof, gutter, or fascia claim you may have. Click here for more information on insurance claims.
Are my shingles defective?
Unfortunately, some of the shingles that were manufactured over the last 20 years have turned out to be defective. If the edges of your shingles are curling up, or if you are finding lots of the tiny rock granules in your gutters and downspouts, your shingles might be defective. For more information on defective shingles, click here.
CertainTeed Corporation made many of these defective shingles and has recently settled a class action lawsuit. We can identify the shingles and file a claim for you with CertainTeed. We have already helped hundreds of people with this process; so if you think you might have these defective shingles, don’t hesitate to get a free estimate. If you just want more information about the CertainTeed claim process you can visit this website.